Healthcare Inspection Alleged Clinical and Administrative Issues at the Alexandria VA Medical Center Pineville, Louisiana

The VA Office of Inspector General, Office of Healthcare Inspections conducted an evaluation to determine the validity of allegations regarding quality of care, altered medical records, intimidation, and management responsiveness at the Alexandria VA Medical Center in Pineville, Louisiana. We did not substantiate the allegations made by any of the seven complainants. We found no evidence that the treatment provided by an intensive care unit physician (Physician X) was improper or harmful. We also found that patients received treatment for post-traumatic stress disorder in accordance with guidelines, and that patients were prescribed and received medications suitable to their conditions. We found no evidence that a patient’s medical record was altered, and we determined that VA Police & Security Service acted properly to protect the patients and staff in the medical center. Managers were aware of patient and family complaints about Physician X and took acceptable actions to remedy the concerns. We made no recommendations.