Healthcare Facility Inspection of the VA Chicago Healthcare System in Illinois

Report Information

Issue Date
Report Number
26-00063-07
VISN
3
State
Illinois
District
VA Office
Veterans Health Administration (VHA)
Report Author
Office of Healthcare Inspections
Report Type
Healthcare Facility Inspection
Report Topic
Appointment Scheduling and Wait Times
Care Coordination
Clinical Care Services Operations
Community Care
Healthcare Infrastructure
Information Technology and Security
Patient Care Services Operations
Patient Safety
Staffing
VA Police
Major Management Challenges
Healthcare Services
Recommendations
1
Questioned Costs
$0
Better Use of Funds
$0
Congressionally Mandated
No

Summary

Summary

This Office of Inspector General (OIG) Healthcare Facility Inspection program report describes the results of a focused evaluation of the care provided at the VA Chicago Healthcare System in Illinois.

This evaluation focused on five key domains: 
     •    Culture 
     •    Environment of care 
     •    Patient safety 
     •    Integrated veteran care 
     •    Veteran-centered safety net

The OIG made one recommendation for VA to correct an identified issue in one domain: 
     •    Integrated veteran care 
       o    Staff schedule community care appointments within seven days
 

Open Recommendation Image, SquareOpenClosed and Implemented Recommendation Image, CheckmarkClosed-ImplementedNot Implemented Recommendation Image, X character'Closed-Not Implemented
No. 1
Open Recommendation Image, Square
to Veterans Health Administration (VHA)

The Medical Center Director develops an action plan with community care leaders to meet the requirement for staff to schedule appointments within seven days, as outlined in the Veterans Health Administration’s Consult Timeliness Standard Operating Procedure.