Combined Assessment Program Review of the VA Palo Alto Health Care System Palo Alto, California

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we provided crime awareness briefings to 788 employees. This review focused on seven operational activities. The facility complied with selected standards in the environment of care activity. The facility’s reported accomplishments were improved eye and vision care and achievements in customer service and patient satisfaction. We made recommendations for improvement in the following six activities: QM. Physician credentialing and privileging. Management of test results. Management of multidrug-resistant organisms. Coordination of Care. Medication management.