Combined Assessment Program Review of the Spokane VA Medical Center Spokane, Washington

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we provided fraud and integrity awareness training to 153 employees. The review covered seven operational activities. The medical center complied with selected standards in the following two activities (1) patient satisfaction survey scores and (2) suicide prevention program. We identified effective data sharing between Surgery Service and the Infection Control Practitioner, enhanced safety procedures for methadone use, and an environmental achievement award as organizational strengths. We made recommendations for improvements in the following five activities: QM. Environment of care. Emergency/urgent care operations. Coordination of care. Medication management.