Combined Assessment Program Review of the John J. Pershing VA Medical Center Poplar Bluff, Missouri

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we provided crime awareness briefings to 95 employees. This review focused on seven operational activities. The facility complied with selected standards in the following two activities (1) physician credentialing and privileging and (2) medication management. The facility reported as accomplishments its reduced readmission rates for mental health patients, reduced fee based care expenditures, and enhanced veterans outreach programs. We made recommendations for improvement in the following five activities: Management of test results. QM. Coordination of care. Environment of care. Management of multidrug-resistant organisms.