Combined Assessment Program Review of the Durham VA Medical Center Durham, North Carolina

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we provided crime awareness briefings to 595 employees. This review focused on seven operational activities. The facility complied with selected standards in the following three activities: (1) medication management, (2) physician credentialing and privileging, and (3) QM. The facility’s reported accomplishments were its receipt of the Gold Cornerstone Award for quality and improvements in National Patient Safety Goals and the establishment of a Patient Safety Center of Inquiry. We made recommendations for improvement in the following four activities: Environment of care. Management of test results. Coordination of care. Management of multidrug-resistant organisms.