Combined Assessment Program Review of the Boise VA Medical Center Boise, Idaho

The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we provided crime awareness briefings to 193 employees. This review focused on seven operational activities and one follow-up review area. The facility complied with selected standards in the following two activities (1) management of test results and (2) medication management. The facility’s reported accomplishments included Health Care for Homeless Veterans Program successes and an Observer Policy that ensures patient care and privacy conform to VA standards. We made recommendations for improvements in the following six activities and follow-up review area: QM. Physician credentialing and privileging. Environment of care. Coordination of care. Management of multidrug-resistant organisms. Contract community nursing home program.